This policy explains how stationery orders purchased through this website are processed and delivered within Malaysia.

1. Shipping Coverage

We deliver to valid residential, business, office, and other supported delivery addresses within Malaysia.

Delivery availability may depend on the coverage provided by our courier partners.

2. Order Processing

Orders are processed after payment has been successfully received and confirmed.

Processing time may vary depending on product availability, order quantity, personalisation requirements, promotions, and order volume.

3. Working Days

Orders are normally processed on working days.

Weekends and Malaysian public holidays are not counted as processing or delivery days unless otherwise stated.

4. Personalised Stationery

Personalised, printed, engraved, labelled, stamped, or made-to-order stationery may require additional preparation time.

Production begins after the customer’s details, design, spelling, colour, quantity, and other requirements have been confirmed.

5. Shipping Charges

Shipping fees will be displayed at checkout before payment is completed.

Charges may vary based on the delivery location, parcel weight, parcel size, item quantity, packaging requirements, and courier rates.

6. Delivery Estimates

Any delivery timeframe shown on this website is an estimate only.

Actual delivery time may vary depending on the destination, courier performance, public holidays, festive periods, weather, traffic, and other delivery conditions.

7. Courier Selection

We may use different courier or logistics providers based on parcel size, destination coverage, service availability, and operational needs.

Customers may not always be able to select a specific courier.

8. Delivery Information

Customers must provide a complete and accurate:

  • recipient name;

  • delivery address;

  • postcode;

  • state;

  • contact number; and

  • unit, floor, building, or company details where applicable.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. Address Changes

Please contact us as soon as possible if the delivery address needs to be changed.

Address changes are not guaranteed after the order has been processed, packed, personalised, or handed to the courier.

10. Order Tracking

Tracking information will be provided when available after the parcel has been shipped.

Courier tracking updates may take some time to appear and may not always update immediately.

11. Delivery Delays

Delivery may be delayed because of:

  • courier disruptions;

  • weekends or public holidays;

  • festive or promotional periods;

  • severe weather;

  • traffic or transport issues;

  • remote delivery locations;

  • incorrect address details; or

  • circumstances outside our reasonable control.

We will assist where reasonably possible, but courier delivery dates cannot be guaranteed.

12. Separate Parcels

Orders containing several stationery products may be shipped in separate parcels due to stock availability, product size, warehouse location, or packaging requirements.

Separate parcels may arrive on different dates.

13. Delivery Attempts

The courier may contact the recipient or make one or more delivery attempts according to its own procedures.

Please ensure the contact number is active and someone is available to receive the parcel where necessary.

14. Failed or Unclaimed Deliveries

A parcel may be returned to us if:

  • the address is incorrect or incomplete;

  • the recipient cannot be contacted;

  • delivery attempts are unsuccessful;

  • the parcel is refused; or

  • the parcel is not collected within the courier’s collection period.

Additional shipping or handling fees may apply if redelivery is requested.

15. Delivery Completion

Delivery is considered completed when the parcel is delivered to the provided address or accepted by:

  • the recipient;

  • another person at the address;

  • reception or office staff;

  • building management or security;

  • a guardhouse;

  • a mailbox; or

  • a parcel locker.

Please choose a secure delivery address when placing your order.

16. Damaged, Missing, or Incorrect Parcels

Please contact us as soon as possible if the parcel arrives damaged or contains missing or incorrect products.

Provide your order number together with clear photos or videos of:

  • the parcel;

  • the shipping label;

  • the packaging;

  • the products received; and

  • the damaged or incorrect area.

Please keep all packaging until the issue has been reviewed.

17. Stationery Packaging and Handling

We take reasonable care when packing notebooks, paper goods, pens, art supplies, stickers, files, desk accessories, and other stationery products.

Minor marks, dents, or creases on outer shipping packaging are not considered product damage if the stationery inside remains complete and usable.

Small differences in colour, print placement, packaging design, or production batch may also occur and are not considered shipping defects.

18. Policy Updates and Malaysian Law

We may update this Shipping Policy by publishing the revised version on this website.

This policy is subject to applicable Malaysian laws and consumer rights. Where the law provides additional rights or remedies, those rights will continue to apply.