This policy applies to stationery products purchased through this website in Malaysia.

1. Check Your Order

Please check your parcel as soon as it arrives to make sure the products, colours, designs, quantities, and variations are correct.

2. Report Issues Within 7 Days

Please contact us within 7 calendar days from the delivery date if an item is damaged, defective, incorrect, incomplete, or missing.

3. Eligible Issues

We may review your request if:

  • the wrong product was received;

  • the product arrived damaged;

  • the product has a manufacturing defect;

  • an item or part is missing; or

  • the product is clearly different from your confirmed order.

4. Change of Mind

We do not accept returns, refunds, or exchanges for change of mind, personal preference, or accidental purchases.

5. Wrong Colour or Design Selected

Please check the selected colour, design, size, quantity, and product option before completing your order.

A correctly supplied product cannot be returned because the wrong option was selected by the customer.

6. Product Appearance

Colours may look slightly different because of lighting, photography, screen settings, printing batches, or manufacturing variations.

Small differences that do not affect the product’s use are not considered defects.

7. Proof Required

Please provide:

  • your order number;

  • a short description of the issue;

  • clear photos or videos of the product;

  • a photo of the packaging; and

  • a photo of the shipping label.

8. Keep the Packaging

Please keep the original packaging, labels, accessories, free gifts, and included parts until your request has been reviewed.

9. Unboxing Video

An unboxing video is recommended for damaged, incorrect, incomplete, or missing-product claims.

10. Contact Us Before Returning

Please do not send a product back before receiving return approval and instructions from us.

Unauthorised returns may not be accepted.

11. Return Condition

Approved return products should be:

  • unused;

  • unmarked;

  • undamaged;

  • complete;

  • in their original packaging; and

  • returned with all included parts and accessories.

12. Used or Opened Products

We cannot accept stationery products that have been used, written on, drawn on, cut, folded, stamped, sharpened, modified, or damaged after delivery.

Opened ink, paint, glue, correction fluid, markers, and similar products are not returnable unless they are confirmed to be defective.

13. Customer-Caused Damage

Returns and refunds are not available for damage caused by misuse, improper storage, water exposure, excessive heat, incorrect handling, or failure to follow the product instructions.

14. Sale and Promotional Products

Sale, clearance, promotional, and discounted products are not returnable or exchangeable unless they arrive damaged, defective, incorrect, or incomplete.

15. Personalised Products

Customised, printed, engraved, labelled, or personalised stationery products cannot be returned because of change of mind or customer-provided mistakes.

We may review the request if the product does not match the approved details or contains an error caused by us.

16. Return Shipping Costs

For approved claims caused by an incorrect, damaged, or defective product supplied by us, return shipping arrangements will be provided where applicable.

For any return accepted as a special exception, return shipping costs may be paid by the customer.

17. Refunds and Replacements

After reviewing the request, we may offer:

  • replacement;

  • exchange;

  • delivery of the missing item;

  • partial refund;

  • full refund; or

  • store credit.

Approved refunds will normally be returned through the original payment method. Processing time may vary depending on the bank or payment provider.

18. Cancellations and Malaysian Consumer Rights

Orders may only be cancelled before processing, personalisation, packing, or shipping begins. Cancellation is not guaranteed once fulfilment has started.

This policy is subject to applicable Malaysian consumer laws. Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.